《空乘英语/普通高等教育十二五规划教材》根据空中乘务工作的基本流程，分成24个单元，各个单元紧密衔接、内容详实，基本涵盖了空乘人员客舱服务的所有流程。其中包括乘务员素质、乘客登机、起飞前准备、乘客舒适、客舱餐饮服务、机上设施、机上娱乐设备、客舱广播、机上紧急逃生设备、免税品销售、客舱应急程序、降落前及降落后、危险品处置、海关检疫等主要环节。
《空乘英语/普通高等教育十二五规划教材》适合做作本科、专科院校和民航中专航空运输相关专业学生教科书和参考书，也可供航空公司作者为员工的英语培训教材。
Unit 1 About the Job as Flight Attendant
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 2 Airline Services
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 3 Preflight Briefing
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 4 Preflight Check
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 5 Boarding
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 6 Special Passengers
Section A Text
Section B Exercises
Section C Announcements
Section D Supplementary Reading
Unit 7 Announcements
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 8 Meal and Drink Service
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 9 In-flight Entertainment
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 10 First Aid
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 11 Duty Free Sales
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 12 Delay
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 13 Transfer
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 15 Aircraft System
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 16 Emergency and Survival Equipment
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 17 Dangerous Goods
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 18 Weather
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 19 The Safety of Passengers
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 20 The International Passengers
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 21 A Brief Introduction to CIQ
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 22 Prelanding
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 23 After Landing
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 24 Tourism
Section A Text
Section B Exercises
Section C AnnouncementsIntroduction to Cities
Section D Exercises
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