定 价：34 元
丛书名：中国旅游院校五星联盟（中国骨干旅游高职院校）系列教材
- 作者：韦夏婵主编
- 出版时间：2012/8/1
- ISBN：9787503241918
- 出 版 社：中国旅游出版社
- 中图法分类：H319.4
- 页码：216
- 纸张：
- 版次：
- 开本：25cm
- 字数：(单位：千字)
本书以游客从出游咨询到目的地旅游接待服务的过程为主线，以旅游业典型示范工作岗位的工作情景和工作流程为基础进行教学内容设计。
前言
Unit 1 Careers in Hospitality Industry
Ⅰ Reading： The Hospitality Industry
Ⅱ Warm Up： Workplaces in Hospitality Industry
Ⅲ Career Planning
Ⅳ Writing： Resume
Ⅴ Learning More
Unit 2 Travel Agent
Ⅰ Reading： Travel Agency and Travel Agent
Ⅱ Warm Up： Procedure of Travel Inquiry
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing：Reply to Inquiry Email
前言
Unit 1 Careers in Hospitality Industry
Ⅰ Reading： The Hospitality Industry
Ⅱ Warm Up： Workplaces in Hospitality Industry
Ⅲ Career Planning
Ⅳ Writing： Resume
Ⅴ Learning More
Unit 2 Travel Agent
Ⅰ Reading： Travel Agency and Travel Agent
Ⅱ Warm Up： Procedure of Travel Inquiry
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing：Reply to Inquiry Email
Ⅶ Learning More
Unit 3 Meeting Guests
Ⅰ Reading： On the Way to the Hotel
Ⅱ Warm Up： Traveling Abroad
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing： Welcome Speech
Ⅶ Learning More
Unit4 Receptionist
Ⅰ Reading： Receptionist job Description
Ⅱ Warm Up ： Types of Hotels
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing： Letter of Confirmation
Ⅶ Learning More
Unit5 Concierge
Ⅰ Reading： Concierge Job Description
Ⅱ Warm Up： Jobs of a Concierge
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing： A Reply to a Complaint Letter
Ⅶ Learning More
Unit 6 Housekeeper
Ⅰ Reading： Housekeeper job Description
Ⅱ Warm Up： Room Facilities
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
……
Unit 7 One Button Service
Unit 8 Host and Hostess
Unit 9 Waiter and Waitress
Unit 10 Bartender
Unit 11 Tour Guide 1 On the Way to the Attraction
Unit 12 Tour Guide 2 In the Scenic Spot
Unit 13 Tourist Shopping
Unit 14 Entertainment
Unit 15 Health Care
Unit 16 Farewell
References
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