本书共设计8个学习单元，从旅游专业学生实际工作的需要出发进行设计和编写，以旅游服务的整个工作过程为导向，包括迎接游客、住、食、行、游、娱、购、问题处理、欢送游客等方面，选用满足生活职业需要的内容，通过创设生活职业情境，突出“专业与服务岗位对接，专业课程内容与职业标准对接，教学过程与服务过程对接”，促进语言技能的迁移。每个单元包括 Learning Gals(学习目标)、Vocabulary(词汇)、Sentences(句型)、Dialogue(情景会话)、Tips(知识拓展)和 Summing-up(单元知识总结)。
Chapter 1 Receiving Tourists
Lesson 1 Greetings
Lesson 2 Meet the group
Lesson 3 Introduction
Chapter 2 Accommodation Service
Lesson 1 Hotel and room type introduction
Lesson 2 Check-in & Check-out service
Lesson 3 Room service
Lesson 4 Supporting facilities
Chapter 3 Food Service
Lesson 1 Food introduction
Lesson 2 Restaurant service
Lesson 3 Bar & drinks
Chapter 4 Transportation Service
Lesson 1 Taxi service & luggage storage service
Lesson 2 Vehicle types
Lesson 3 Directing the way
Chapter 5 Sightseeing Service
Lesson 1 Weizhou Island
Lesson 2 Li River
Lesson 3 Great Wall
Lesson 4 National Palace Museum
Chapter 6 Shopping Service
Lesson 1 Products introduction
Lesson 2 National Currency
Lesson 3 Shop Service
Chapter 7 Seeing-off Service and Follow-up service
Lesson 1 Farewell words
Lesson 2 Complaint handling
Lesson 3 Follow-up Service
Chapter 8 Emergency Handling
Lesson 1 Medical service
Lesson 2 Miss the flight/Flight delays
Lesson 3 Lost and found
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