《出境旅游领队岗位培训教材：领队英语》是出境旅游领队人员培训用书。全书分为“出发前的准备”、“在机场”、“在飞机上”、“入住酒店”、“在餐厅和酒吧”和“旅游观光中”六章；每章又包含“出境领队职责”、“实用专业词汇”、“实用情景会话”、“注释解疑”、“实用情景句型”和“附录”六个模块，力图从多角度促进领队人员专业英语会话能力的提高。《出境旅游领队岗位培训教材：领队英语》按照领队工作基本流程编写，内容力求贴近领队实际工作。通过图文并茂的形式．展现领队工作的各个环节。编写注重体现时代性、实操性与趣味性，直观易懂，让学习者“未到其地，先睹其貌“，能很好地指导缺乏实际工作经验的领队人员。
Chapter I Preparation： Before Departure出发前的准备
Tour Leader's Spectrum of Duty出境领队职责
Professional Terms实用专业词汇
Situational Conversation实用情景会话
Situational Sentences实用情景句型
Chapter II At the Airport在机场
Tour Leader's Spectrum of Duty出境领队职责
Professional Terms实用专业词汇
Unit 1 Check in办理登机手续
1．At the Information Desk在问讯处
2．At the Check-in Counter办理登机手续、行李托运
3．Transit and Transfer过境与转机
4．Airport Announcements机场广播
Unit 2 Immigration and Emigration办理出人境手续 Chapter I Preparation： Before Departure出发前的准备
Tour Leader's Spectrum of Duty出境领队职责
Professional Terms实用专业词汇
Situational Conversation实用情景会话
Situational Sentences实用情景句型
Chapter II At the Airport在机场
Tour Leader's Spectrum of Duty出境领队职责
Professional Terms实用专业词汇
Unit 1 Check in办理登机手续
1．At the Information Desk在问讯处
2．At the Check-in Counter办理登机手续、行李托运
3．Transit and Transfer过境与转机
4．Airport Announcements机场广播
Unit 2 Immigration and Emigration办理出人境手续
1．Immigration Formalities办理入境手续
2．Luggage Claiming提取行李
3．Customs Clearance通过海关
4．SecurityCheck安检
5．Emigration Formalities办理出境手续
6．Tax Refund办理退税手续
Unit 3 Dealing with Special Situations特殊情况处理，
1．Flight Being Delayed航班延误
2．Missing the Flight错过航班
3．Without Enough Seats、没有座位
4．Missing the Suitcase遗失行李箱
Situational Sentences实用情景句型
附录
1．登机牌示例
2．世界各国主要航空公司代码
3．机场指示牌
4．出入境卡
5．海关申报单
6．泰国落地签证申请表
Chapter III On Board在飞机上
Tour Leader's Spectrum of Duty出境领队职责
Professional Terms实用专业词汇
Unit 1 Getting Passengers Seated帮助客人就座
1．Helping Group Members Find Their Seats帮客人找到座位
2．Helping Guests Sit with Comfort帮客人舒适人座
Unit 2 Passengers Not Feeling Well乘客感觉不适
1．Passengers Feeling Sick客人晕机
2．Passengers Feeling Cold客人觉得冷
Unit 3 Services on Board机上服务
1．Asking for Drinks要饮料
2．Meal on Board机上用餐
Unit 4 Before Landing飞机着陆前
1．Asking for Entry Cards and Customs Declarations索要人境卡和海关申报单
2．Inquiry问询
Situational Sentences实用情景句型
附录
1．机场飞机晚点广播
2．空姐上飞机时说的英文广播词
3．餐前广播
4．降落之前
5．快要到达跑道时
6．降落时
7．夜间飞行
Tour Leader's Spectrum of Duty出境领队职责
Professional Terms实用专业词汇
Chapter IV Check in at the Hotel入住酒店
Unit 1 Check in登记人住
1．Room Reservation for a Tourist Group代客订房
2．Check in住宿登记
3．Bellman行李员
Unit 2 Services各种服务
1．MorningCall叫早服务
2．Room Service送餐服务
3．Laundry Service洗衣服务
4．Mail Service邮寄服务
5．Concierge礼宾部
Unit 3 Cashier出纳员
1．Foreign Currency Exchange兑换外币
2．Check out退房
Unit 4 The Telephone Switchboard电话总机
1．Making an IDD Call国际直拨电话
2．Making a Person-to-person Call叫人电话
3．Making a Collect Call对方付费电话
Unit 5 Handling Guests' Complaints处理投诉
1．Rude Manner行为粗鲁
2．Complaining about Services服务投诉
3．Changing Room换房
4．At the Lost and Found失物招领处
5．The Call Never Got Through电话打不通
Situational Sentences实用情景句型
附录
世界著名酒店LOGO
Chapter V At the Restaurant/Bar在餐厅和酒吧
Tour Leader's Spectrum of Duty出境领队职责
Professional Terms实用专业词汇
Unit 1 Getting Seated and Ordering Dishes就座与点菜
1．Getting Seated就座
2．Ordering Dishes点菜
3．Having Group Meal团队餐
Unit 2 Serving Dishes上菜
1．ServingDishes上菜
2．Serving the Wrong Dish上错菜
Unit 3 Ways of Payment付款方式
1．Paying in Cash现金结账
2．Paying by Credit Card信用卡结账
Unit 4 At the Bar在酒吧
1．Looking forthe Bar找酒吧
2．Ordering Drinks点饮料
Situational Sentences实用情景句型
附录
1．Sundae
2．Cocktail
3．Beer
Chapter VI During Sightseeing旅游观光中
Tour Leader's Spectrum of Duty出境领队职责
Professional Terms实用专业词汇
Unit 1 Shopping购物
1．At the Duty Free Shop在免税店
2．Tax Refund退税
Unit 2 Traffic交通
1．Taxi出租车
2．Bus公共汽车
3．Subway地铁
Unit 3 Sightseeing观光旅游
1．CityTour市内观光
2．Buying Group Tickets购买团体票
3．Sightseeing观光
4．Shows看表演
Unit 4 Handling Emergencies处理突发事件
1．Articles Getting Lost物品丢失
2．Asking the way迷路问路
3．Tourists Illegally Overstay游客非法滞留
4．A Sudden Headache突然头痛
5．Seeing the Doctor看医生
6．Accidents意外事故
Situational Sentences实用情景句型
附录
世界主要国家及主要城市应急电话号码指南
参考文献
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