《涉外酒店英语》按主题情境安排结构，根据具体涉外行业岗位的要求，以该行业从业者所从事的典型工作过程为主线进行编写，先易后难，循序渐进。每个主题情境下设子情境，分为“语言能力”、“行业专业能力”和“综合能力”等模块。其中，“语言能力”模块培养学生运用所学专业英语进行沟通交流的能力；“行业专业能力”模块培养学生运用所学英语开展业务活动，提供行业服务，进行有效沟通的能力；“综合能力”模块培养学生处理本行业领域突发事件等的职业素养的能力。
《涉外酒店英语》融技能培养、知识传授、职业素养养成三位于一体，力求有效地帮助学生将课堂知识与未来的工作联系起来，提高他们的实战技能。
Chapter One Front Office
Unit 1 Room Reservation
Unit 2 Receiving Guests
Unit 3 Changing the Money
Unit 4 Requiring Information
Unit 5 Settling Accounts
Chapter Two Housekeeping Department
Unit 1 Taking a Guest to the Room
Unit 2 Introducing Room Service
Unit 3 Housekeeping Management
Unit 4 Laundry Service
Unit 5 Maintenance Services
Chapter Three Food and Beverage Department
Unit 1 Taking Orders
Unit 2 Serving the Order
Unit 3 Chinese Food
Unit 4 Western Food
Unit 5 The Bar Service
Chapter Four Recreation Center
Unit 1 Fitness Center
Unit 2 The Night Club
Unit 3 At a Beauty & Hair Salon
Unit 4 Health Care
Unit 5 Sauna Room
Chapter Five Shopping Center
Unit 1 Souvenirs
Unit 2 Buying Garments
Unit 3 Jewelry & Art Works
Unit 4 Cosmetics
Unit 5 Medicine and Health Products
Chapter Six Other Services in a Hotel
Unit 1 Booking Train and Plane Tickets
Unit 2 Posting Package and Expenses
Unit 3 Secretarial， Interpreting and Convention Services
Unit 4 Special Services
Unit 5 Handling Complaints
Appendix 1 Glossary
Appendix 2 Commonly Used Expressions and Sentences in a Hotel
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